Cartilagezyjoint
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At Cartilagezyjoint, we want you to be completely satisfied with your Spanish language course enrollment. This Return Policy explains the terms and conditions for cancellations and refunds.
We understand that circumstances change, and we have designed our policy to be fair to both students and our business while maintaining the quality of our educational services.
This policy is designed to comply with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and your statutory consumer rights in Australia.
Students may cancel their course enrollment within 7 days of initial registration for a full refund, provided no classes have been attended. This cooling-off period allows you to review course materials and ensure our Spanish program meets your needs.
This period begins from the date of enrollment confirmation and payment receipt. To request a cancellation during this period, send a written notice to clients@cartilagezyjoint.world with your enrollment details and cancellation request. We will process your refund within 10 business days.
To be eligible for a refund, the following conditions must be met:
Refunds are processed to the original payment method used for enrollment. If the original payment method is no longer available, alternative arrangements may be made upon verification of your identity.
As our Spanish language courses are delivered entirely online through our digital platform, there are no physical products to return and therefore no return shipping costs apply.
All course materials, including videos, documents, and resources, are provided digitally through our online learning platform. No physical shipment or return is required for cancellation or refund requests.
Once you have attended your first class, partial refunds are calculated based on the number of sessions completed and the time remaining in your enrollment period.
If you cancel after attending one or two classes, you are eligible for a refund of the remaining balance minus a processing fee equivalent to one month of your package rate.
Cancellations after attending more than half of your enrolled classes are not eligible for refunds. However, you retain access to completed course materials and recordings.
To initiate a return or cancellation, follow these steps:
You will receive email confirmations at each stage of the process to keep you informed of the status of your refund request.
Once your refund request is approved, the following procedure applies:
If you do not receive your refund within the expected timeframe, please contact us at clients@cartilagezyjoint.world with your refund reference number for assistance.
Certain components of your course enrollment are non-refundable under any circumstances, except where required by the Australian Consumer Law:
However, nothing in this policy limits your rights under the Australian Consumer Law, including your right to a refund or replacement for services that fail to meet consumer guarantees.
In the rare event that we need to cancel a course due to insufficient enrollment or instructor unavailability, you will receive a full refund of all fees paid.
Alternatively, we may offer to transfer your enrollment to a different class schedule or provide credit toward future courses. The choice between refund and transfer is entirely yours.
We will notify you as soon as possible if course cancellation becomes necessary, typically at least one week before the scheduled start date.
This Return Policy is designed to comply with Australian consumer protection laws, including:
Under the Australian Consumer Law, you have certain statutory rights that cannot be excluded, including:
Nothing in this Return Policy limits or excludes these statutory rights. If our services fail to meet a consumer guarantee, you may be entitled to remedies including repair, replacement, or refund, even if they are not covered by our standard policy.
You may cancel your course enrollment order before classes begin without penalty:
Monthly subscription packages can be cancelled at any time by notifying us before your next billing date. You will retain access to courses through the end of your current paid period.
We recognize that unexpected situations may prevent you from completing your course. In cases of serious illness, family emergency, or other significant hardship, please contact us to discuss options.
While we cannot guarantee refunds outside our standard policy, we may be able to arrange a temporary suspension of your enrollment, transfer to a later cohort, or other accommodations on a case-by-case basis.
Documentation may be requested to verify exceptional circumstances claims. All decisions regarding exceptions to our standard policy are made at the discretion of Cartilagezyjoint management.
Students who enroll in courses but fail to attend any scheduled classes without notification are not eligible for refunds. Your enrollment is considered active until you formally cancel.
If you are unable to attend due to unforeseen circumstances, please contact us as soon as possible. We will work with you to reschedule or find an appropriate solution.
Approved refunds are processed within 10 business days of approval. The time for funds to appear in your account depends on your payment method and financial institution.
You will receive an email confirmation once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact us at clients@cartilagezyjoint.world.
If you have questions about our Return Policy or need assistance with a cancellation or refund request, please contact us:
Our customer service team is available during business hours to assist with your inquiry and ensure your concerns are addressed promptly.
If you are not satisfied with our response to your complaint, you may contact: